Customer Service Representative - Lynn

Compensation

: $36,070.00 - $63,410.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Date posted

05/15/2019

We are Aarons - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job It is a career with purpose.

Aarons Customer Service Representatives drive sales by providing a welcoming, supportive customer experience unmatched in our industry. They help bring our customers one-step closer to their goals of ownership and are critical to the success of our stores. As a Customer Service Representative, you will support in-store, telephone, and direct marketing sales, assist with merchandising, and process renewal payments.

Skills for Success
Customer Service Representatives thrive in a fast-paced environment and are positive and professional problem-solvers motivated to do whatever it takes to help our customers achieve their goals. Customer Service Representatives can connect and relate well to people, listen attentively, explain things simply and easily. Like all Aarons team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

  • Assist customers on the showroom floor
  • Accept and process customer payments
  • Direct customer opportunities to the Sales Manager as it relates to service and sales
  • Maintain the appearance and organization of the customer transaction counter
  • Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and organizing merchandise
  • Maintain regular mailing campaign to drive revenue and partner with sales manager on sales campaigns
  • Input customer information for new lease agreements purposes
  • Update customer information and account statuses
  • Answer incoming phone calls and route to the appropriate team member
  • Meet and exceed daily, weekly and monthly sales goals
  • Process order forms and references
  • File and maintain customer folders and customer files
  • Any other reasonable duties requested by management

  • Requirements

  • At least 18 years old
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • High School diploma or equivalent preferred
  • Strong organizational and communication, both verbal and interpersonal skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • Ability to assist with lifting up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • General product knowledge preferred
  • Maintain a professional appearance
  • Proficient computer skills and telephone etiquette
  • Strong sales skills in person and via telephone
  • Uphold the Aarons Brand and protect company assets
  • High level of energy in the workplace

  • Rewards
    Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation and a comprehensive benefits package, which includes:

  • Paid time off including vacation days, sick days and holidays
  • Medical, dental & vision insurance
  • 401(k) plan with company match
  • Flexible spending accounts
  • Life insurance
  • Disability benefits
  • Stock Purchase Plan
  • Team Member purchase discounts


  • Associated topics: answer, call center, call center associate, call center specialist, coordinator, customer care specialist, intern, rep, representante de servicio al cliente, system support * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.


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