Job Purpose The Index Operations Manager is a leader of a team that calculates and distributes real-time and End of Day Index values and data files for ICE's broad client base. The Operations Manager will: Manage daily workflow for team members to ensure that Index production is executed flawlessly each business day Establish and maintain relationships with key personnel at our clients Interface with clients to support new product launches and resolve queries related to Index calculations Work with internal team members and developers to design, test, and implement tactical and strategic solutions for new client or product requirements, and to enhance operational efficiency and control while meeting all regulatory requirements Be detail-oriented and able to oversee completion of all required tasks while responding to market events in real-time as they occur Manage larger-scale projects within the team as needed Provide leadership and development to team members in accordance with ICE Core Competencies Responsibilities Index Calculation / Publication - Ensure accurate calculation of all intraday and End of Day Index Values, and accurate, complete, and timely delivery of all Index product files to internal and external clients Quality Assurance - Perform routine quality assurance procedures, which include checking prices and monitoring market activity to understand impact on our clients' Index calculations Product Enhancements - Consistently review procedures and processes to identify enhancements and efficiencies that could be created through additional tools and development enhancements insupport of existing or new index products. Provide feedback on business specifications for calculation or other system requirements for new index products Client Support - Includes addressing client queries, monitoring of intraday calculations and official end of day index calculation, dissemination of client files, and timely resolution of issues. Liaisewith internal Client Service teams to assist in resolution of incoming queries regarding the Index business Knowledge and Experience Proficiency in MS Excel required. Experience with Visual Basic preferred but not required Minimum of 5 years in a Fund Accounting / Administration or Investment Management rolepreferred Previous experience in a supervisory or management role strongly preferred Working knowledge of global financial markets with a focus on equity securities Possess a thorough understanding of the construction and calculation of financial indices Experience with Matlab a plus Must be a detail-oriented self-starter who excels at meeting strict deadlines and must also be comfortable working with clients Must have strong communication skills; ideal candidate will be able to clearly and confidently express important details in writing and verbally Meticulous attention to detail is critical A bachelor's degree with a strong academic record is required Must be able to work some holidays and weekends as required Additional Information Job Type: Standard Schedule: Full-timeSalary Range: NAMinimum Qualification5 - 7 years Associated topics: cultivate, forklift, fork lift, garden, inventory, manage, plant management, scanner, transplant, watering
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