Customer Service Representative / Healthcare Call Center Agent Location: Boston, MA Hours: 1st shift Monday - Friday Pay: $17-20/hr (based on experience) Requirements: Bachelor's Degree
As a Customer Service Representative, you will be responsible for answering, researching, and resolving customer questions, inquiries, requests, and problems in a fast-paced, healthcare call center environment.
Additional responsibilities of the Customer Service Representative include:
Receiving requests by mail, telephone, or in person regarding insurance claims/policiesSpeaking with customers (policy holders), assisting with questions they may have regarding their health insurance policy, claims they may have, or any other general questions regarding information on providersHandling provider calls about patient policy holders coverageResponding to grievances, complaints, or appealsSeeking assistance with complex customer issues Customer Service Representative / Healthcare Call Center Agent RequirementsSuccessful candidates for the Customer Service Representative role must have healthcare experience in a call center environment. Someone with exceptional customer service and interpersonal skills would be a good fit for this dynamic customer service role.
Additional requirements of the Customer Service Representative include:
High school diploma or GED2 - 5 years' experience as a Customer Service RepresentativeExperience in a call center or healthcare industry, preferred Customer Service Representative / Healthcare Call Center Agent Benefits
Supplemental medical coveragePrescription programDental coverageVision coverageTerm life Insurance plan Customer Service Representative / Healthcare Call Center Agent
Bachelor's Degree 2 - 5 years' experience as a Customer Service Representative Experience in a call center or healthcare industry, preferredPandoLogic. Category: Customer Service, Keywords: Customer Service Representative Associated topics: medical, medical lab science, medical technologist, microbiology, sterile processing technician, technician lab, technician laboratory, technologist, testing, toxicology