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Job Purpose

: Stockroom Specialists are responsible for providing customers with a unique shopping experience by utilizing The Paper Store G.U.E.S.T. service approach ? our best practices of sales and service. The Stockroom Specialists responsibilities also include: contributing to the profitability of the store by overseeing day to day operations of the store, ensuring compliance to all company inventory control practices and maintaining backroom organization and cleanliness.

Key Responsibilities:

  • Act as a The Paper Store Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service Greet and welcome every customer warmly and with enthusiasm Understand customer needs by asking open-ended questions Explain product features and benefits in relation to the customers? needs by providing in-depth product knowledge Suggest additional items to build onto sales by utilizing effective selling techniques Thank the customer sincerely and invite them to return and shop with us again
  • Build customer loyalty by being friendly, attentive and respectful of customers
  • Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
  • Demonstrate the ability to make decisions with sound judgement, in the best interest of the customer, store team, and business
  • Demonstrate desire to participate in training and development utilizing all training resources available
  • Demonstrate initiative to cross train in all departments to support bench strength in department leadership
  • Continually train and coach associates in operational tasks, inventory practices, backroom organization, and GUEST service behaviors
  • Maintain the integrity of the store inventory through proper receiving practices. I.E., sending and receiving of inbound and outbound product, reporting inventory discrepancies in timely manner, processing store damages, research inventory discrepancies etc. while following corporate guidelines
  • Perform inventory tasks such as correction adjustments, price changes, and stock balancing transfers
  • Organize and maintain the stock room, storage areas, and bathrooms to meet company standards at all times
  • Order and maintain supplies while adhering to a corporate issued budget
  • Ensure communication in regards to operations (Smart Sheet, email, etc.) are acted upon in a timely manner
  • Ensure IT equipment, i.e. registers and register equipment, computers, electricity and internet control panels, etc., are running up to standards. Work in conjunction with corporate IT team to resolve equipment issues
  • Understand, employ and educate TPS safety standards
  • Perform management functions as expected to meet the needs of the business. This may include, but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
  • Assist the Store Team Leader to execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
  • Complete all other related tasks/projects as required within assigned time frame
  • Comply with all company policies and procedure
  • Job Requirements:

  • Previous experience in specialty retail is preferred
  • College degree preferred
  • Demonstrate an ability to multi task, while being attentive to customers
  • Previous experience in specialty retail Inventory control is preferred
  • Proficient in using Microsoft Office and POS Systems
  • Ability to be mobile on the sales floor and/or stock room for extended periods of time
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
  • Ability to work a flexible schedule to include nights, weekends, and holidays
  • Ability to work well, and be a leader, in a team environment
  • Professional attire, demeanor, appearance and compliance to company dress code required
  • Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team player
  • Ability to work autonomously while paying strong attention to organizational detail

  • Associated topics: generalist, lead, logistics analyst, logistics management, logistics specialist, manager, supply chain, representative, warehouse manager, warehouse specialist

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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